Don't let your convenience store become a target

When criminals look for a potential victim, they choose the easiest targets. Some simple practices, including the use of security devices, effective cash-handling procedures, employee education and awareness programs and law enforcement support, can aid in deterring robberies.

Install security devices

• Install video surveillance equipment at each register and throughout the store.
• Install two-way communications (intercom) between fuel pumps and clerks.
• Check silent alarm monthly to ensure proper working order.
• Keep an employee telephone easily accessible.

Ensure clear visibility inside and outside of your convenience store

• Install effective lighting inside and outside the store.
• Keep store clean and tidy, inside and out. A positive appearance can be a sign of a secure store.
• Do not allow displays and signs to obstruct the view into the store or block employee view outside.
• Install mirrors to reveal blind spots.

Keep control of your cash flow to avoid theft

• Keep a minimum amount of cash in registers and post signs accordingly.
• Locate cash registers away from exits and not within easy reach of customers.
• Accept only small bills or credit cards during night shifts.
• Place excess cash and large bills in store safe immediately upon receiving.
• Keep registers open for the shortest time possible.
• Keep safes locked.

Educate employees and help raise awareness

• Acknowledge each customer who enters the store with a polite greeting.
• Greet gas customers with the aid of an intercom.
• Train employees to be vigilant for potential threats.
• Ask employees to not perform outside duties on the night shift when working alone.

Establish police presence

• Establish and maintain good rapport with local police.
• Schedule routine crime inspections by local police.
• Encourage police officers to stop in your store frequently.
• If you are faced with a suspicious situation, immediately call police.
• Consider offering free coffee and snacks to police.